CANCELLATION POLICY
If you decide that you no longer want your order for any reason you can cancel it. To cancel your order please email us at contact@nvrenterprises.com with your Order ID.
COD orders can be cancelled before it gets shipped Or you can directly email us.
However, we are unable to cancel an order if your order is already shipped. In this instance, you can return your item once you receive it.
In case you want any changes or edits in your order, please write to us at contact@nvrenterprises.com Our customer care team will help you in every possible way.
REFUND AND RETURN POLICY
General Return, Exchange & Refund Policy
You can return/ exchange your order within 7 days of the order delivery.
Exchange
If you need to exchange it for the same item in a different size, send us an email along with your order id at contact@nvrenterprises.com , and we will arrange reverse pickup for your order. But you have to Pay extra for the shipping charges for the size exchange. The replacement order will be shipped through standard shipping once the original order is returned and received at our end.
Return or Refund
In general, an item may be eligible for return within the applicable return window if it fulfills one or more of the following conditions:
- Was delivered in a physically damaged condition
- Has missing parts or accessories
- Is different from what was ordered
To be eligible for a refund on returning an item, the item must be unused and in the same condition that you received it. Once we have received the products and quality check is successful, then the product amount will be credited back to your account.
Product returned with dirt or any kind of spots or in used condition or some alteration work done at customer end is not eligible for any kind of exchange or refund.
Refund of Shipping and COD charges isn’t applicable and the amount would be deducted from the product amount.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
No Exchange, No Return
Some items may not be eligible for return if you “no longer need it” (including cases of buyer’s remorse such as incorrect design or colour of product ordered or incorrect product ordered) or item purchased in any offer or scheme.